Proactive maintenance
Mid and top-tier plans can include scheduled visits and dealer-watched monitoring, so issues are caught early — not only after something fails.
Out of Sight Care
Care that stays out of sight.
A well-designed system should stay quiet. Out of Sight Care is how we keep it that way — with remote support from the same technicians who know the house, monitoring that catches problems early, and scheduled visits before something fails on a Friday evening. Three residential plans, and a commercial plan for the rooms your business depends on.
Why a plan
What a plan can include
Firmware updates
Plans can include keeping supported Control4, Lutron, Crestron, networking, and AV equipment current, applied in a sensible order.
Priority scheduling
Plan clients are scheduled ahead of standard service. Higher tiers receive faster, priority scheduling when an on-site visit is needed.
Residential
Three ways to stay in care
Every home is quoted. Tell us what is installed, and we will recommend Insight, Foresight, or Oversight. There are no prices on this page — call for a custom quote.
Insight
Insight
A clear line to the team that built your system. When something needs attention, we can usually see it from the shop and, more often than not, put it right without a visit. If we do need to come out, you go ahead of the open calendar, and your labor is at a preferred rate.
- Business-hours phone, email, and text support
- Remote diagnosis and repair when the system can be reached
- Secure remote monitoring, with self-reboot access when available
- Remote software and firmware updates during business hours
- Priority scheduling ahead of clients without a plan
- Preferred labor rates on billable on-site time
- A written system record, kept current when we do work
Recommended
Foresight
The plan we recommend for a whole home. We watch the system between visits, keep the software current, and once a year we come to the house — not because something has failed, but so it doesn’t. When you do need us, you are at the front of the line.
- Everything in Insight, plus:
- Priority in the support queue during business hours, with extended weekday support options
- Proactive secure remote monitoring — we watch the system, rather than waiting for a call
- Priority remote help during the support window
- Faster, priority on-site scheduling
- One annual on-site care visit
- Quarterly remote software and firmware updates
- Higher preferred labor rates, and preferred pricing on added equipment
Oversight
Oversight
For the home where the technology should simply disappear. We watch the system, visit twice a year, and keep a path open after hours with extended support options. You stay in touch with the same company that designed the house — not a ticket queue.
- Everything in Foresight, plus:
- Extended support options, including a path to reach us after hours
- Fastest priority on-site scheduling when a visit is required
- Two scheduled on-site care visits a year
- Battery-replacement labor on scheduled visits (batteries not included)
- Additional remote software and firmware reviews
- The highest preferred labor rates
- A modest allotment of remote programming time each year for small everyday changes
- Direct coordination with a house or property manager, and a short written report after each visit
Clients who are not on a plan can still call for help. That path is Standard service: business-hours support as available, standard labor rates, and the next available appointment, without monitoring, priority scheduling, or included visits.
Commercial
Oversight Commercial
Meeting rooms, restaurants, and workplaces do not have an evening to spare for a dark display or a quiet microphone. Oversight Commercial puts your rooms on a written plan: we watch them, we visit on a schedule, and when something fails we have a target for getting you back online. One company, one agreement, quoted for your site.
- Quoted per site and per room, after a walkthrough
- A named account contact at Out of Sight
- Business-hours help desk and remote troubleshooting first
- Priority on-site scheduling when the fix needs hands
- Secure remote monitoring of covered rooms
- Two preventive visits a year as standard; four visits as a quoted upgrade
- Firmware and software updates for covered systems
- Coordination with an office manager, IT contact, or facilities lead
- Preferred commercial labor rates on work outside the agreement
Compare
Side by side
Standard service, the three residential plans, and Oversight Commercial. Exact response windows and rates are written into your agreement after a custom quote.
| Feature | Standard service | Insight | Foresight Recommended |
Oversight | Oversight Commercial |
|---|---|---|---|---|---|
| How to get a price | Call for a custom quote | Call for a custom quote | Call for a custom quote | Call for a custom quote | Call for a custom quote, per site and room |
| Phone, email, and text | Business hours, as available | Business hours | Extended weekday support options | Extended support options, including a path after hours | Business hours, with a defined response target written in the agreement |
| Remote diagnosis and repair | By request, billed | Included | Included, with priority during the support window | Included, with extended support options | Included, remote first |
| Secure remote monitoring | Not included | Reachable; self-reboot when available | Proactive, dealer-watched | Proactive, dealer-watched, with extended support options | Proactive on covered rooms |
| Software and firmware updates | Billed as performed | Remote, during business hours | Quarterly remote | Remote reviews, plus on the visits | Included on covered systems |
| Scheduled care visits | None | None | One annual on-site visit | Two on-site visits a year | Two a year standard; four as a quoted upgrade |
| On-site scheduling | Next available | Priority, ahead of clients without a plan | Priority scheduling | Fastest priority scheduling | Priority scheduling |
| Labor rates on billable time | Standard rates | Preferred labor rates | Higher preferred labor rates | Highest preferred labor rates | Preferred commercial rates, stated in the agreement |
| Battery-replacement labor | No | No | Reviewed at the annual visit, billed | Included on scheduled visits (batteries extra) | As specified per room |
| Equipment pricing | Standard | Standard | Preferred pricing on added equipment | Preferred pricing on added equipment | As specified in the agreement |
| Trip fee in the service area | May apply | May apply | Often waived, as written in the agreement | Often waived, as written in the agreement | Included for covered visits |
| After-hours on-site | Available at standard after-hours rates | Available at standard after-hours rates | Available as an add-on | Available as a preferred-rate add-on | Event coverage as an add-on |
| Programming and everyday changes | Quoted | Quoted | Quoted, with priority | A modest allotment of remote time each year for small changes; new work is quoted | Quoted, or a prepaid hour block |
| Property- or office-manager coordination | No | No | On request | Included | Included |
| Who it is for | Occasional needs, simple systems | Smaller homes and media rooms | Most whole-home clients | Larger, critical, or traveled homes | Offices, rooms, and light-commercial sites |
How it works
A simple path to a plan.
01
Review
We look at the system in your home or business and how you use it, including Control4, Lutron, Crestron, and the network that holds it together. If we did not install it, the first step is an assessment visit.
02
Recommend
We recommend Insight, Foresight, Oversight, or Oversight Commercial and prepare a custom quote for your installation. We do not publish plan prices.
03
Maintain
Plans can include remote support, secure remote monitoring, firmware updates, priority scheduling, and scheduled care visits — so the system stays healthy after the install is done.
Questions
Before you call
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Insight is a safety net for a simpler system — a theater, a media room, or a modest lighting setup — when you want a reliable way to reach us. Foresight is the plan we recommend for a whole home: lighting, shades, audio and video, and a managed network, with monitoring and an annual visit. Oversight is for homes that should simply run, including larger systems and households that travel. Businesses have a separate plan, Oversight Commercial, quoted for the site and the rooms. We will recommend a plan after we look at what you have installed. Call (414) 207-8818 for a custom quote.
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With secure remote monitoring on your network, we can see whether supported devices — the router, switches, access points, control processor, and many AV components — are online. If something drops, we can often reboot or repair it from the shop, and on Foresight and Oversight we are watching for that, rather than waiting for a call. Monitoring cannot see a picture-quality problem, a streaming-app error on a player that is otherwise online, or a loose cable. Those still need a visit. We will tell you which platform we use in your agreement, and what it can see in your house.
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No. Out of Sight Care covers support, remote work, the preferred labor rates, and the visits included in your plan. Replacement hardware, manufacturer warranties, and subscriptions such as Control4 Connect are separate. If a device fails under warranty, we will help manage the claim. Added equipment can be quoted, and paid plans may include a preferred equipment price.
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Often, yes — including Control4, Lutron, and Crestron systems installed by another dealer. We start with a paid assessment visit to document the system, confirm we can reach it remotely, and note anything that should be put right before a plan would be fair to either of us. For Control4, the homeowner typically needs to set Out of Sight as the dealer of record. We will tell you upfront if the system is not in a condition we can maintain.
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It depends on the plan, and the exact window is written into your agreement. In general: clients without a plan are scheduled at the next available appointment; Insight is scheduled ahead of that; Foresight is a priority during business hours, with remote help often the same day; Oversight is the first call we take, including a path after hours, with the fastest priority on-site scheduling when a visit is required. We never publish a time we cannot keep. Many issues are resolved remotely and never become a visit.
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Control4 Connect is a manufacturer subscription that unlocks remote access and related features on a Control4 system. Control4 Assist is manufacturer-backed remote support that works alongside your dealer. Out of Sight Care is our own relationship with you: on-site service, the network, Lutron and Crestron, the theater, and the rest of the house, plus monitoring and scheduled care. They complement each other. We can help you enroll in Connect, and Assist can sit next to a Care plan if you want both. A plan with us does not replace a manufacturer warranty.
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Call (414) 207-8818 or email sales@oosht.com and ask for a custom quote. We will review what is in the home or the business, confirm we can support it, and recommend Insight, Foresight, Oversight, or Oversight Commercial. Every system is a little different, so we price the plan for your installation rather than publishing a single figure. There is no obligation to enroll after the conversation. If we did not originally install the system, the first step is an assessment visit.
Get in touch
Call for a custom quote.
Tell us what is in the home or the building. We will recommend a plan and prepare a custom quote.
Out of Sight Home Technologies Inc.
2110 Pewaukee Rd Unit B, Waukesha, WI 53188